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Services

Supporting Parents and Carers

At Endless Possibility, we are committed to ensuring that your child has a meaningful stay with us. Wherever possible, we will work with you, your child and all necessary agencies to ensure the best outcomes for your child and family. We hope that this page can help. We will always do everything we can to:

How do we help you stay in contact with your child?

When your child comes to live in one of our homes, they will have an overall 'care plan' that ensures all their needs are understood and met while in our home. This plan is drafted and agreed by the Local Authority (LA) and will contain details regarding home visits and other family time arrangements with your child. In addition to the overall care plan, your child will have a plan of day to day arrangements, routines, likes and dislikes, hobbies - wherever possible and considered safe by the LA, we endeavour to encourage parents to contribute to the development of such plans. Should you have any concerns about the planned arrangements, it is important that you speak to their social worker, or in certain circumstances their Independent Reviewing Officer, who will be able to explain to you the reasons for the agreed level and type of family time.

Depending on the details of your child’s care plan, family time with your child may be at the home in which they are cared for, out in the community in an agreed space, in your home, or in a registered contact venue. Even though we know it is hard for you not to have your child in your care, we will always ask that you provide positive messages to them about where they are living and the people caring for them – your support is vital to their success.

How do we help you to visit the home?

Your child’s social worker will let you know where your child will be living. Once your child has moved into their new home, the manager will be in touch to discuss any concerns you might have and to answer any initial queries. The manager will also be able to plan your visit to the home with you, arranging times and dates and explaining our expectations.



How do we help you to work with us to set expectations?

Since other children may live in the same home as your child, we must insist that you respect their privacy during any home visits. We ask that you take direction from the home’s team – this includes moving rooms and leaving the building, as well as any other reasonable requests.

Prior to your first visit, the home’s manager will discuss any individual expectations for the home and you are expected to agree to these before visiting. If you are not happy with anything during your family time, either speak to the home’s on-site manager, or ask a member of the team to contact the duty manager. They should be able to assist you with any concerns you may have. We have a zero tolerance to abusive language, physical threats, or physical assault directed towards any of our staff or any children living at the home. Should this occur, you will be instantly removed from the home and if necessary the police will be contacted – incidents such as this may result in changes to family time arrangements.

How do we help you to support in better outcomes

We believe that the children in our homes have far better outcomes if the adults around them work together in their best interests. For this reason, we build positive relationships and work closely with parents and carers to achieve this.

We are trained and experienced child care professionals and can provide advice and support to you in a variety of areas in line with your child’s care plan. This can include help with transport for a visit, or assistance with your phone or streaming application for any virtual family time arrangements.

What happens if your circumstances change?

Your child or young person's social worker is responsible for completing regular updating assessments of your child's circumstances in order to ensure the right care plan is in place, this plan is also reviewed by the Independent Reviewing Officer, both of whom will be in touch with you in advance of each Cared for Child review if parents invovlement has been assessed as safe and appropriate. Wherever it has been assessed as safe and possible, we at Endless Possibility support with a smooth transition for children and young people to return home, return to an alternative family member or in some circumstances to foster care.

We at Endless Possibilty are able to support the Local Authority responsible for your child's care plan, if required to complete updating assessments.

How to make a complaint

We work hard to ensure that we provide the best service and care for your child, and always work with their best interests at heart. However, should you be unhappy with our service, there are procedures in place for you to complain. The home’s manager will be happy to provide you with a copy of our complaints policy.

Complaints are viewed as opportunity for us to improve our service, thus will always be taken seriously. In the first instance, we try to resolve any concerns you might have informally. These issues can be raised at any time to the Manager, Deputy Manager or Senior worker. If you would prefer to make a formal complaint, we must insist these be made in writing to ensure that a thorough investigation takes place. Formal complaints may be made by email, text, letter, voice recording, or by filling in a third-party complaints form requested from the home. Formal complaints can be made directly to the home’s manager or our Director of Care, Sarah McConnell.

External complaints can be made to several professionals and regulatory bodies, including your child’s social worker, their teacher, the Local Education Authority, the Regulation 44 visitor, or Ofsted.

How to pay a compliment

If you are happy with the service that your child is receiving from the team at Endless Possibility Care, feel free to let us know. We enjoy receiving compliments on our work and there are several ways in which to do this.

Our homes have their own compliments book, where parents, carers, and other approved visitors can record any compliments they wish to make about the home itself or particular members of staff. If you prefer, you can email the home directly to the email address you will be given when your child is placed. Our Regulation 44 visitor or Ofsted may also contact you to ask if you wish to comment on the service we provide, or the home’s manager may send you a feedback from on which you can provide honest criticism and any compliments you may wish to make.